Terms of Service

1. These terms

These Terms of Service ("Terms") are the rules for your use of the Vemlet software and website ("Vemlet", "we", "us", "our"). By creating an account or using Vemlet, you ("the operator", "you") agree to these Terms. If you do not agree, do not use the service.

Vemlet is provided by AHAMED ASARD ALTHAF AHAMED, of B 39/2, Maththamagoda, Kotiyakumbura.

We may transfer these Terms, your account and your records to a new provider of Vemlet. The new provider may be a registered business or a company, including a company that the founder forms. We will tell you before the transfer. These Terms continue with the new provider.

2. The service

Vemlet is software that helps vehicle rental operators run their businesses. For example, it helps them manage bookings and record vehicle handovers and returns. It keeps records of payments, deposits, refunds and expenses. It also makes documents and has other related features for daily work. Vemlet is a tool that we provide to the operator. It is not a marketplace or a public booking service. It is not a payment service between an operator and that operator's customers.

3. Your account

You must give correct information when you create your account. You must also update it when it changes. You are responsible for activity in your account. You are also responsible for keeping access to your account secure. You must be legally able to agree to these Terms and use Vemlet for a lawful business purpose.

4. Plans and free trial

Vemlet has two standard plans. Plus is Rs. 3,500 per month for up to 10 active vehicles. Pro is Rs. 5,000 per month for up to 25. The Pro limit is the maximum. Both plans include the same rental features, a website hosted by Vemlet and direct support from the founder. Pro adds the higher limit. With Pro, you can also use an eligible domain that you own for your public website and supported document links. You pay the domain provider separately to buy and renew the domain. Before you start, agree with us when support is available and what setup help you get.

A new account starts with one Plus trial. It lasts 31 days from the time you create the account. During the trial, you do not have to pay anything. We do not collect a payment card. You can ask to use Pro during the trial. This changes the plan benefits you can use. It does not make the trial longer or start it again. If you do not clearly confirm that you want to continue with paid service, the trial ends. It ends with no paid period and no subscription invoice.

5. Paid service, invoices and payment

For paid service, the verified owner must agree on WhatsApp to the plan, vehicle limit, monthly price, payment terms and start date. The owner must also confirm the billing name and address. The founder records that agreement before paid service starts. Trial use or a message alone does not start paid service. If the founder records the agreement before your trial ends, paid service starts at the original end of the trial. Otherwise, paid service or a renewal starts on the day the founder records it. We do not bill you for the time when service was not active.

Vemlet bills each month after the service month ends. Each invoice comes after a paid period has ended. It covers the service you already used. You must pay each invoice within 14 days of the time we issue it. No money is taken from your account automatically, but you still pay for an agreed paid period.

You pay for your subscription by manual bank transfer. We check each transfer. We do not count a message, a screenshot or a transfer reference as payment until we match and confirm the transfer. Vemlet does not collect card details or take money automatically. It does not put a hold on a card or use a payment gateway. Prices are in LKR. Vemlet is not registered for VAT. So we do not charge VAT or add it to subscription invoices.

6. Plan changes and limits

If you move from Plus to Pro during paid service, you can use the Pro benefits at once. The current service period keeps its confirmed Plus price. You pay the Pro price from the next period. A move from Pro to Plus starts at the beginning of the next period. We can confirm it only after you have 10 or fewer active vehicles. A confirmed price change never changes the price of a period that has already started.

7. Cancellation, nonpayment, access and deletion

The verified owner can ask to cancel at any time. After the founder records the request, service ends at the end of the current paid period. You still pay for that period and any invoices you have not paid. No later paid period starts. If you stop using Vemlet, that does not cancel your service. Sending money does not cancel it either.

An overdue invoice does not suspend Active service automatically. From day 21 after we issue the invoice, the founder may remind you, wait or set a date to cancel your service for nonpayment. The cancellation can start only at the end of a monthly period. That end must be at least 7 days after the time we actually sent you the notice. Your access stays active until then. There are no late fees. We do not send automatic cancellation notices.

When a trial or paid service ends, you cannot add new work. You can still sign in to see the records we keep and your invoices. You can also take the allowed steps to finish existing work. When service ends, that alone does not delete your data. Unused accounts follow the notice rule below. We may also suspend or end your access for a material breach or a legal requirement. We may also do this to protect the service and other users. Our Refund & Cancellation Policy is part of these Terms.

Deleting your account. The verified owner may ask us to delete the account. The request must be a WhatsApp message from the registered mobile number. Any paid service must end first. You must still pay any unpaid Vemlet invoices. We delete the account within 7 days and send you a message when it is done. Our Privacy Policy explains what we keep after we delete an account.

Unused accounts. We may delete a trial account at least 30 days after its trial ends. We do this only if nobody has used the account in the last 30 days. We may also delete an account at least 6 months after its paid service ends. We do this only if nobody has used the account in the last 6 months. Before we delete an unused account, we send the owner a message and wait 14 days. If the owner replies that they want to keep the account, we keep it. If the owner opens the app before we delete it, we also keep it. If the owner replies that we may delete it, we delete it without waiting 14 days.

8. Billing corrections and refunds

We correct billing records without erasing financial history. Depending on the error, we may issue a credit note, void an eligible unpaid invoice or replace an invoice. We may also change which invoices a confirmed payment paid, record a refund we have checked or add a reversal. We do not reuse invoice numbers or completed financial facts. We do not change them without a record. The Refund & Cancellation Policy explains when Vemlet refunds money to you.

9. Public sites and document links

Website hosting is part of your subscription. When service ends, removing your public website can take time. After an outage or a failed update, it can take longer than 24 hours. If your website stays visible for longer, that does not extend your paid service. It does not add a charge either. When Pro ends, document links on your domain stop working at once. If your subscription is still eligible, the website returns to its Vemlet address after the website updates. We keep your saved domain settings. You can remove them.

Anyone with a working public document link can read its document until the link expires or is stopped. While your service is not active, standard Vemlet document links stop working 60 days after the time service ends. You can still open private documents and take the allowed steps to finish existing work. If you renew on or after that deadline, you need new public links. When a link expires or is stopped, copies that people already downloaded stay with them. This also does not delete the records we keep.

Only work created before service ended can be finished. You can record the handover of an existing booking only if its scheduled start and the actual handover are both before that 60 day deadline. A booking with a handover within those limits can later be returned, with its money recorded and its private documents made. A booking without a handover can be cancelled. Service work created and scheduled before service ended can be completed or cancelled. Later scheduled work can only be cancelled. These steps do not let you make general profile changes or add new work.

10. Acceptable use

You agree not to use Vemlet for any unlawful purpose. You agree not to try to get access to the service without permission. You agree not to interfere with or disrupt the service. You agree not to copy, resell or sublicense the service. You also agree not to reverse engineer the software, decompile it or try to extract its source code, except as far as the law allows.

11. Data you enter about others

Vemlet allows you to record personal data about your customers and drivers. You are the data controller of that data. You are responsible for having a legal reason to collect and use it. You are also responsible for informing those people, as the Personal Data Protection Act, No. 9 of 2022 (as amended) requires. You are also responsible for using the data lawfully. Our Privacy Policy explains how we handle that data. For that data, we act as your processor.

If a customer or driver asks us to delete their details, we send the request to you. You decide what to do and reply to them. When you remove a customer in the app, Vemlet keeps the customer's history for your records. When your account is deleted, we also delete the records about your customers and drivers.

12. Intellectual property

The law protects the Vemlet software, design and service content. These Terms give you a limited right to use the service while it is available to your account. This right is not exclusive. You cannot transfer it to anyone else. You still own the data you enter into Vemlet. Documents that Vemlet makes for you to give to your customers show your business identity.

13. Availability and warranties

We work to keep Vemlet available and reliable. But we provide the service "as is" and "as available". We give no warranty that the service will be free of interruptions or errors. As far as the law allows, we give no warranties other than those written in these Terms.

Vemlet can be unavailable for a time. This can happen during a problem at our hosting provider or during our own work on the service. Most of our updates do not stop the service. If we plan work that will make Vemlet unavailable, we try to tell you before it starts.

14. Limitation of liability

As far as the law allows, Vemlet is not legally responsible for two kinds of loss that come from your use of the service or are connected with it. The first is any indirect, incidental or consequential loss. The second is any loss of profits, revenue, data or business. Nothing in these Terms removes any legal responsibility that the law of Sri Lanka does not allow us to remove.

15. Indemnity

You agree to indemnify Vemlet and hold Vemlet harmless from any claim that comes from your use of the service in breach of these Terms or of applicable law. This includes any claim about personal data you have entered about your customers or drivers.

16. Changes

We may update the service and these Terms. When we change these Terms, we will update the effective date at the top of this page. Where appropriate, we will also tell you. If you continue to use the service after a change takes effect, you accept the updated Terms.

17. Governing law

The laws of Sri Lanka apply to these Terms. The courts of Sri Lanka have the power to decide any dispute that comes from these Terms.

18. Contact

For any question about these Terms, contact us at hello@vemlet.lk or on WhatsApp at +94 71 367 3679.