Refund & Cancellation Policy

Overview

Vemlet is a monthly subscription service. This policy explains how the free trial, billing, cancellation and refunds work. It is part of our Terms of Service.

Free trial

A new account starts with one Plus trial. It lasts 31 days from the time you create the account. During the trial, you do not have to pay anything. We do not collect a payment card. You can ask to use Pro during the same trial. Changing the trial plan does not make the trial longer or start it again. If you do not clearly confirm that you want to continue with paid service, the trial ends. It ends with no paid period and no subscription invoice.

Paid service and billing

For paid service, the verified owner must agree on WhatsApp to the plan, vehicle limit, monthly price, payment terms and start date. The owner must also confirm the billing name and address. The founder must record the agreement. A message or trial use alone does not start paid service. Plus is Rs. 3,500 per month for up to 10 active vehicles. Pro is Rs. 5,000 per month for up to 25 active vehicles. No account can have more than 25 active vehicles. Vemlet bills each month after the service month ends. Each invoice comes after a paid period has ended. You must pay each invoice within 14 days of the time we issue it.

If the founder records paid service before your trial ends, paid service starts at the original end of the trial. If the founder records paid service after the trial has ended, it starts on the day the founder records it. A renewal also starts on the day the founder records it. Your monthly periods then start from that day. You do not pay for the time when service was not active. A renewal does not give you a second trial. The price of a period that has already started does not change. If you move from Plus to Pro, you can use Pro at once. You pay the Pro price from the next period. A move from Pro to Plus starts at the beginning of the next period after your active vehicles are within the Plus limit.

How payment is confirmed

You pay for your subscription by manual bank transfer. We check each transfer. Vemlet does not collect card details or take money automatically. It does not put a hold on a card or use a payment gateway. Sending a message, a screenshot or a transfer reference does not confirm your payment by itself. We match the bank transfer before we record your payment. Vemlet is not registered for VAT. So we do not charge VAT or add it to subscription invoices.

Cancellation

The verified owner can ask to cancel at any time. After the founder records the request, service ends at the end of the current paid period. You still pay for that period and any invoices you have not paid. No later period starts. If you stop using Vemlet, that does not cancel your service. Sending money does not cancel it either. If you renew later, service starts on the day the founder records it. We do not bill you for the time when service was not active.

Refunds

Vemlet bills only for service periods that have ended. It does not take money automatically. So you normally have no unused paid-ahead money to refund. Contact us if you paid the same transfer twice, your transfer was matched to the wrong account or you paid more than your invoices. We check the bank record. If we must refund money, we record the refund against the payment it comes from.

Invoice and payment corrections

We do not erase financial history. We may void an eligible unpaid invoice. We correct other invoice errors with a credit note. Where needed, we also issue a replacement invoice with a new number. We can change which invoices a confirmed payment paid. If a payment record or a refund record is wrong, we correct it with a linked reversal. We do this after we check the facts in the bank. These corrections keep the original invoice, payment record and history.

Unpaid or disputed invoices

If you do not pay by the invoice deadline, the payment becomes overdue. We do not suspend Active service automatically. From day 21 after we issue the invoice, the founder may remind you, wait or set a date to cancel your service. A cancellation for nonpayment can start only at the end of a monthly period. That end must be at least 7 days after the time we actually sent you the notice. Your access stays active until then. There are no late fees. We do not send automatic cancellation notices. You still have to pay unpaid invoices after service ends.

When service ends, you cannot add new work. You can still sign in to see your records and private documents. You can also take the allowed steps to finish existing work. The Terms of Service explain those limits. If you do not agree with an invoice, contact us so we can check it. We make any correction through a linked financial record.

Public links after service ends

Removing your public website may take time. After an outage or a failed update, it may take longer than 24 hours. If your website stays visible for longer, that does not renew your service. It does not add a charge either. Document links on your domain stop when Pro access ends. If your subscription is still eligible after a move to Plus, the website returns to its Vemlet address after the website updates. You still pay your domain provider separately to buy and renew the domain.

While your service is not active, standard Vemlet document links stop working 60 days after the time service ends. You can still open your private documents and the records we keep. If you renew on or after that deadline, you need new public links. Renewing does not make expired links work again. When a link expires or is stopped, copies that people already downloaded stay with them. This also does not delete your private documents, invoices or financial records.

Changes

We may update this policy. When we do, we will change the effective date at the top of this page.

Contact

For any question about billing, cancellation or refunds, contact us at hello@vemlet.lk or on WhatsApp at +94 71 367 3679.